Job Description:

• Handling phone calls, emails and walk in requests and queries

• Assist clients and guests with their bookings

• Greet visitors/guests/members professionally, and determine the nature and purpose of visit

• Maintains security by following procedures; monitoring bookings; and issuing visitor passes

• Direct and escort visitors and guests to appropriate destination

• E-File correspondence

• Resolve complaints from customers and maintaining a positive attitude to negative criticism

• Maintains a safe and clean reception area by complying to procedures, rules, and regulations

Health and Safety Responsibilities:

• Adhere to Compass Singapore HSE systems and procedures

• Follow all Emergency Response plans on-site

• Follow procedures for identifying, assessing and controlling hazards and risks

• Adhere to and maintain food handling standards and food safety plan at all times

The Candidate:

• 1-2 years of related experience

• Hospitality / Customer Service experience would be an advantage

• Ability to build positive relationships with high level of interpersonal skills

• Excellent talent to interact with people in a positive and courteous manner

• Strong written and verbal communication skills

• Ability to prioritise tasks according to importance in a fast paced environment

• Multi-tasking capability without compromising on quality

• Dependable, punctual and able to work in flexible working hours

• Basic knowledge of Microsoft Office Applications, specifically MS Word and Excel

• Contributes to team effort by accomplishing related results as needed