The great things you will be expected to do:

Reporting to the Unit Manager, and you will be working with the Front of House Team to ensure your team provides an efficient, effective and consistent service to all our customers and clients in our fast paced busy restaurants/cafes! You’ll have the opportunity to assist all your team team members in their duties & support the efficient running of your unit.

• Manage daily operations including cleanliness, organization and staffing
• Perform opening, mid and closing shift duties
• Manage guest relations and guest recovery
• Provide exceptional guest service, and setting the standard for all staff
• Monitor staff performance and hold staff accountable for their performance, ensuring guests experiences meet the company guidelines
• Make hiring and termination recommendations to Management
• Coach and develop discipline all front-of-house employees through ongoing feedback of performance expectations
• Work with Logistics and Procurement to manage supplies deliveries and inventory and maintain records of invoices 
• Contribute to management staff meetings 
• Guarantee safety and security of customers and employees by following established guidelines and procedures regarding loss prevention and risk management

Health and Safety Responsibilities:

✔ Adhere to Compass Singapore HSE systems and procedures

✔ Follow all Emergency Response plans on site

✔ Follow procedures for identifying, assessing and controlling hazards and risks

✔ Adhere to and maintain food handling standards and food safety plan at all times

Key skills & qualifications

EDUCATION & QUALIFICATION

• Candidate must possess at least a Professional Certificate/NITEC

WORK EXPERIENCE

• At least 2 years’ experience working in F&B as Supervisor

COMPETENCIES

• Computer literacy with advance abilities in spreadsheets and presentation software tools (Microsoft excel and powerpoint; or Google Sheets and Slides)
• Presentation skills 

ATTRIBUTES

• Strong leadership skills, with demonstrated ability to build relationships and manage staff at all levels
• Ability to work in a high stress, faced-paced environment
• High personal integrity, professionalism and maturity
• Strong attention to detail and process problem-solving abilities
• Experience in a supervisory or management role preferred but not required
• Must have excellent communication, organizational and people management / training skills and be very customer service oriented