Job Responsibilities:

• Support the Unit Manager in daily operations of food service at the assigned site (e.g., cafeteria, institutional catering environment)
• Lead, motivate, and supervise front-line F&B staff to ensure smooth, high-quality service delivery
• Monitor and maintain staff schedules, attendance, and training records; assist in reporting and documentation as required by management
• Ensure professional customer service standards are upheld at all times; handle customer and staff feedback or issues promptly and effectively
• Uphold operational excellence by ensuring compliance with company SOPs and service standards
• Work collaboratively with cross-functional teams and contribute to site improvements and special projects
• Perform operational duties on a rotational basis and any other tasks assigned by the Unit Manager or Management team

Health and Safety Responsibilities:

• Comply with Compass Group’s health, safety, and security procedures
• Ensure team adherence to hygiene and personal presentation standards
• Participate in regular HSE briefings and support site-wide safety initiatives
• Report all incidents, accidents, and hazards promptly
• Complete mandatory HSE training as scheduled
• Enforce compliance with site food safety plan and hygiene procedures

HSE Policy / Procedure Documents:

• Compass Group Health, Safety, and Environment (HSE) Policy
• Employee Health, Safety, and Environment Handbook
• Standard Operating Procedures (SOPs) and Process Work Instructions (PWIs)
• Material Safety Data Sheets (MSDS)

Job Requirements:

• Minimum 5 years of relevant experience in F&B operations and supervisory roles
• Willingness to work shifts, weekends, and public holidays
• Prior experience in cafeteria or institutional catering environments is essential
• Proficient in Microsoft Office and basic administrative tools
• Strong leadership, interpersonal, and problem-solving skills